Finding the Right Answer, Fast
This page is organised around the real questions we get from you — not a generic help document. Each section covers one specific topic: how your account works, how local wallet deposits clear, how withdrawals are verified, and what to do when something doesn't go as expected. For deposits, the process starts in your bKash, Nagad or Rocket app — you send
to the account number shown at checkout, confirm with your PIN, and the wallet reference updates your account balance. Withdrawals follow a verification step where we match your wallet number to the one on your account before releasing funds. We do this to keep your account secure. If you're accessing from Bangladesh and want to check eligibility against local rules, that depends
on your local law and the regions we support at the time you join. Wherever you are in the process — setting up, depositing or reaching out — this FAQ is the first place to look.
- bKash Deposits
- Nagad Transfers
- Rocket Payments